Gift Cards & Bundles FAQ

Welcome to our Gift Cards & Bundles FAQ page! Here, you'll find everything you need to know about using Shopify gift cards for purchases on our store. We want to make sure your shopping experience is as smooth as possible, so read on to learn more!

1. How do I use my Shopify Gift Card?

Using your Shopify Gift Card is simple:

  1. Add the items you want to purchase to your cart.
  2. At checkout, select "Gift Card" as your payment option.
  3. Enter your gift card code, and the amount will be applied to your total.

If your order exceeds the balance on your gift card, you can pay the remaining amount with another payment method.

2. Can I use my Shopify Gift Card to buy bundles?

Yes, you can use your Shopify Gift Card to purchase any of our bundles available in our shop! This includes curated gift sets featuring a selection of our most popular products. Once you purchase the bundle, we will handle the rest of the order for you.

3. Can I use my gift card to buy any product in the shop?

Absolutely! You can use your Shopify Gift Card for any items available in our store, whether they’re individual products or part of a bundle. Just select your desired items and apply your gift card at checkout.

4. Can I use my Shopify Gift Card for products from other platforms (e.g., Contrado-made products)?

Currently, Shopify Gift Cards can only be used for products available on our Shopify store. Bundles containing products from our partners, like Contrado, will be handled by us behind the scenes. We will process and fulfil the entire order for you, so you don't have to worry about any extra steps!

5. How do I purchase a Shopify Gift Card?

You can purchase a Shopify Gift Card directly from our website! Simply visit the gift card page, choose the amount you'd like, and follow the instructions at checkout. The gift card will be sent to your email, ready for use.

6. Can I use my gift card to purchase bundles with multiple products?

Yes! When you purchase a bundle, your gift card can be applied to the entire order. If the bundle includes a mix of products, including items from our Shopify store, your gift card will be used for the total value of the bundle.

7. Do gift cards cover discounts on bundles?

Yes, if there are any discounts applied to a bundle, your Shopify Gift Card will cover the discounted price. Make sure to check the final price at checkout before applying your gift card.

8. Can I use my Shopify Gift Card on sale items or special promotions?

Yes, Shopify Gift Cards can be used for sale items and products on special promotion unless otherwise specified. The gift card will be applied to the final sale price.

9. What if my gift card balance doesn’t cover the full purchase?

If your Shopify Gift Card balance doesn’t cover the entire purchase, you can simply pay the remaining amount with another payment method (e.g., credit card, PayPal).

10. Can I purchase a gift card for someone else?

Yes, you can purchase a Shopify Gift Card for someone else! Just enter their email address at checkout, and they’ll receive the card directly in their inbox.

How We Handle Bundles Section

How do we handle bundles that include products from other platforms? If your bundle includes a Contrado product (or any other non-Shopify product), we take care of the order processing for you! You don’t need to worry about ordering products from multiple platforms. Once you complete the checkout, we will manage all the details behind the scenes and make sure everything is delivered to you as part of the bundle.

Have More Questions?

If you have additional questions or need help with your gift cards or vouchers, feel free to contact our support team. We’re here to help!